[机票价格] 12/27/2008 IAD -- Beijing 1500USD

Ms Carmen Kong is the best agent!!! who will surprise you with excellent service!!! - Other great agents out there, please don't get jealous :)

I needed to go back to China asap and return to US on 1/1/09. I contacted quite a few agents and they all told me returning on 1/1/09 is impossible - all tickets were sold for 1/1/09, so I had to accept the fact and changed my travel plan. I booked a ticket with Carmen. she was very honest, very patient and gave the lowest price. While I was sending the credit card authorization form to close the deal, Carmen was still trying her best to find me the ideal ticket and she DID find it - a returning ticket for 1/1/09!!! And she didn't charge any extra penny for the excellent extra work!!! She just said this to me: I feel you really wanted to return on 1/1/09, so I have to try my best to help you.

This is service we all hope to get from agents, or from any service providers for that matter. When the customer gives up, the agent doesn't! When the customer lowers the expectations, the agent keeps raising the bar!!! Carmen is just such a great agent!

Thank you so very much Carmen!!!

Wish you all the best in the coming new year!!!!